Frequently asked Questions/Information

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  • Locations
    Flashcab Rentals services Sydney, Brisbane, Gold Coast and Adelaide regions with vehicles delivered to selected airports,collection points and rail stations.
    Our depots are located at
    Sydney -        80 Roberts Ave, Mortdale, NSW 2223
    Gold Coast - 10 Demand Ave, Arundel, QLD 4214
    Adelaide -     19 Howards Rd, Beverley, SA 5009
    Hires commencing from our hire depots do not have delivery fees and drop fees etc. Airports and rail stations are charged a $100.00 delivery/drop charge.
    Choose your required city below for detailed information on services
    Sydney,    Brisbane,Gold Coast,Adelaide
  • Airport Services.
    Teminal to terminal service is available at Sydney,Brisbane,Adelaide and Coolangatta airports.See the link above to each area for details
  • Business Hours
    Monday-Friday 0800 to 1630.Or by special arrangement.
  • Rental Plans
    Refer to our Vehicles page for info on plans available
  • Reservations
    Reservations can be made by completing the e-mail form on the "Contact Us" page or by calling our reservations office.A confirmation number will be provided to you once we have received your reservation request and processed a reservation deposit of $200.00 per hire
    Reservations may be amended at any time after confirmation at no charge. Cancellations may be made up to 14 days in advance of hire with no fee.
    Cancellations made within 14 days of vehicle collection are subject to loss of deposit
  • Insurance
    Vehicle hires are covered by comprehensive insurance against accident damage,theft,fire,third party personal injury and damage.
    Excess on the insurance is $1,500 per claim.
    Many travel insurance policies provide extra cover for excess payments. Check your travel cover carefully on this point.
  • Optional Excess reduction Insurance
    Excess reduction to $500.00 p,hire is available with a payment of $9.95 p. day incl GST
  • Drivers/Age restrictions/Additional Drivers.
    All drivers must be 25 years + with a full licence and a clear driving record.Max driver age is 75.
    Additional drivers may be added to the rental agreement.An extra fee applies- see rental plans.
  • Payments
    Payment of hire charges must be by major credit card.We accept Mastercard,Visa,Bankcard .
    Debit cards from these companies are also accepted
  • No Smoking policy applies in all vehicles.Flashcab Rentals reserves the right to charge for vehicle deodorising if necessary at the end of a hire should vehicles have smoke affected interiors.
  • Vehicle Collections
    A valid drivers licence or International licence plus credit card are required at the time of hire. Additional drivers must also present their licence at the time of hire.
  • Vehicle Dropoff
    Vehicles should be refuelled prior to returning to the depot and checked to ensure all personal belongings are removed
  • Geographic limits
    One way hires interstate are not available at this time. All hires must be returned to our depot or airport dropoff point at the end of the hire.
    Vehicles may  be driven within Queensland, NSW,ACT ,Victoria and South Australia only and may not be taken to Tasmania, Northern Territory or Western Australia.Vehicles may not be taken to Fraser Island,Stradbroke Islands,Moreton Island ,used north of Port Douglas in QLD or used on  4WD tracks and unsurfaced roads.
  • In the event of an accident/Breakdown.
    Notify the police if any injury accident or accident causing damage to other vehicles immediately.also contact us at Flashcab Rentals to advise of details.
    In the unlikely event of breakdown full 24 hour roadside assistance is available from RACQ and NRMA motoring organisations. This is covered under your rental plan.
  • GPS-portable GPS navigation systems are available for hire to make your journey hassle free.
    Cost is $5.00 per day. Please advise at the time of reservation if this service is required.
  • Child Restraints
    Restraint points for child seats are included with each vehicle by law.You can provide your own child seat or hire one from us at the rate of $5.00 p.day.
    Please advise at the time of reservation if a seat is required.
    Baby capsules are not available for hire and must be supplied.
  • Disabled Parking.
    Renters should bring their own parking permit for display at the front of the vehicle if you wish to access preferential parking areas
  • Vehicle refuelling
    All vehicles are delivered fully fuelled and should be returned full at the end of the hire.Additional fees will be applied for refuelling if this is required at the end of a hire
  • Wheelchair Access
    Vehicles accommodate most wheelchairs available on the market including electric chairs.Shown below are the dimensions of the wheelchair well in each vehicle.Please ensure you order a vehicle with an appropriate size for your needs.
    Toyota Tarago   mm
      Width 810
      Length 1300
      Door Height 1420
      Internal Height 1470
    VW Caddy    
      Width 780
      Length 2000
      Door height 1360 - 1380
      Internal Height 1450
    Kia Carnival    
      Width 800
      Length 1480
      Door height 1430
      Internal height 1355
    VW Transporter   2 chair spaces
      Width 800
      Length 2000
      Door height 1300
      Internal height 1400
    (Maximum width for chairs in forward seating position = 640 mm)
    Toyota Commuter   2 chair spaces
      Width 800
      Length 2000
      Door height  
      Internal height  
    All vehicles are supplied with wheelchair restraints at the front and rear of the chair well and meet all applicable Australian safety standards
    Terms and Conditions-to preview terms and conditions click here

 


Customer Comments

Melissa from New Zealand recently sent these observations about their visit

"Flashcab Rentals provided my family and I with our first transport together as a family.As my injury was reasonably new, my family and I did not have a vehicle that could accommodate my chair and the family,for us wheelchair taxis had become a new way of life.
     I would like to say Flashcab Rentals were fantastic service providers, friendly, accommodating and trustworthy.
     The hiring of a wheelchair vehicle allowed us to travel together for the first time,this was an awesome experience and probably one of the highlights of our holiday.To have the freedom while on holiday was great and a service we would highly recommend and use again.
     While on holiday in Coolangatta we were determined to have a much needed family holiday hanging out,sightseeing,theme parks and lots of dining.
     Thanks Flashcab Rentals for providing us with the vehicle to enable this to happen"

Bill from the UK also said:

"When we do eventually make it back to God's own country we will not hesitate to contact you and look forward to doing business with you again.
     In the meantime I would like to take this opportunity to thank you for the impeccable service provided by yourself and Flashcab on our last visit which was very much appreciated"


Steven Bailey (UK) and family at Australia Zoo


Steve in a close encounter at Australia Zoo